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Consular appointments discovery – who, what, how?
\r\n \r\n\r\n \r\nHi, I’m Mark, a Digital Transformation Manager at the Foreign Office. I’m working on a new service for booking consular appointments, and would like to share the findings of the...
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Consular appointments discovery – identifying user needs
\r\n \r\n\r\n \r\nArmed with the background data on who books appointments and how, in this post I’ll look at what we’ve learned about user needs and the improvements we would like to make in the new...
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Consular appointments discovery – looking outside the department
\r\n \r\n\r\n \r\nThis is the last in a series of three blog posts discussing the discovery phase for our consular appointments transformation. See the posts on who, what, how and identifying user...
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Consular appointments – from alpha to beta
\r\n \r\nThe pilot programme for our consular appointments booking service has been running as a public beta for a few weeks now, so it’s time to take stock of progress. Since my last post on the...
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Consular appointments – our approach to development and training
\r\n \r\nHow the appointments service was developed, the teams involved, and the first training iteration While developing our consular appointments service through alpha to beta, we’ve worked closely...
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Testing consular appointment booking in Madrid
\r\n \r\nWhat we learnt about our appointments service during a visit to Madrid As the consular appointments alpha phase drew to a close, a visit to the Embassy in Madrid was a good opportunity for...
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Consular appointments – the challenges and lessons learnt
\r\n \r\nLessons in configuring a service, running pilots and handling diversity in skills As we’ve developed our new consular appointment booking service we’ve encountered several challenges along the...
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